This Refund Policy outlines the terms and conditions regarding refunds for services provided by Wemonde Private Limited ("we," "us," or "our"). Please read this policy carefully to understand our practices regarding refunds and cancellations.

1. General Provisions

We strive to provide high-quality IT services that meet or exceed our clients' expectations. However, we understand that there may be situations where a refund may be appropriate. This policy is designed to ensure fair treatment for both our clients and our business.

2. Service Agreement

Before engaging our services, clients are required to sign a service agreement that outlines the scope of work, deliverables, timelines, and payment terms. The service agreement will include specific terms regarding cancellations and refunds that may supersede this general policy. In case of any discrepancy between this policy and the service agreement, the terms of the service agreement will prevail.

3. Refund Eligibility

3.1. Consultation and Planning Fees

Consultation and planning fees are non-refundable once the consultation or planning session has been conducted.

3.2. Project Deposits

Project deposits are generally non-refundable as they secure our resources for your project. However, if we are unable to commence the project within 30 days of the agreed-upon start date due to reasons attributable to us, you may be eligible for a refund of the deposit, less any costs we have already incurred on your behalf.

3.3. Project Milestones

Payments made for completed project milestones are non-refundable, as they represent work that has been delivered and accepted by the client.

3.4. Subscription Services

For subscription-based services (such as maintenance plans or ongoing support):

• If you cancel within 7 days of signing up for a new subscription and have not used any services during this period, you may be eligible for a full refund.
• For ongoing subscriptions, if you cancel before the end of your billing cycle, we do not provide prorated refunds for the unused portion of your subscription period.
• We do not refund for any subscription period in which services have been rendered.

4. Project Cancellations

4.1. Cancellation by Client

If you decide to cancel a project after work has begun:

• You will be billed for all work completed up to the date of cancellation.
• You will be billed for any non-recoverable costs we have incurred on your behalf (such as third-party licenses, specific hardware, or software purchases).
• Depending on the terms of your service agreement, a cancellation fee may apply.

4.2. Cancellation by Wemonde Private Limited

In the rare event that we need to cancel a project:

• If we cancel due to factors within our control, we will refund any advance payments for work that has not been performed.
• If we cancel due to your breach of the agreement (such as non-payment or failure to provide necessary information or materials), we reserve the right to retain payments for work already completed and costs already incurred.

5. Dissatisfaction with Services

If you are dissatisfied with our services:

• You must notify us in writing within 7 days of the delivery of the service or deliverable.
• Your notification must include specific details about the issues and how they differ from what was agreed upon in the service agreement.
• We will make reasonable efforts to address your concerns and bring the deliverables in line with the specifications outlined in the service agreement.
• If we are unable to resolve the issues to meet the agreed-upon specifications, we may, at our discretion, offer a partial refund for the specific deliverable in question.

6. Technical Issues

If technical issues prevent us from delivering the agreed-upon services or if our deliverables contain significant technical errors that we cannot resolve:

• We will make reasonable efforts to fix the issues within a timeframe agreed upon by both parties.
• If we are unable to fix the issues, we may offer a partial or full refund for the affected portion of the project, depending on the nature and extent of the issues.

7. Refund Process

If a refund is approved:

• Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed.
• Refunds may take up to 14 business days to process, depending on your payment provider.
• We will notify you by email when the refund has been processed.

8. Dispute Resolution

If there is a dispute regarding a refund:

• We will make every effort to resolve the dispute amicably through direct communication.
• If we cannot reach a resolution, the dispute will be handled according to the dispute resolution provisions in your service agreement or applicable law.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically. Your continued use of our services after any changes to this policy constitutes your acceptance of the new terms.

10. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

Wemonde Private Limited
G-001, RATAN VIHAR, GURGAON
GURUGRAM, HARYANA 122001
Email: info@wemonde.shop
Phone: 9202762610